TY  - BOOK
AU  - Polese,Francesco
AU  - Mele,Cristina
AU  - Gummesson,Evert
TI  - Journal of service theory and practice: the 2013 Naples Forum on Service and its efforts to advance service theory and practice 
T2  - Journal of Service Theory and Practice,
AV  - HF5415.5 .J687 2015eb
U1  - 658.812 23
PY  - 2015///]
CY  - [Bradford, England]
PB  - Emerald
KW  - Customer services
KW  - Management
KW  - Congresses
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11043399
ER  -