A multidisciplinary approach to service encounters / 
edited by María de la O. Hernández-López, Lucia Fernandez-Amaya. 
 - 1 online resource (267 pages) :  illustrations, charts. 
 - Studies in Pragmatics,  Volume 14  1750-368x ; .
 - Studies in pragmatics ;  Volume 14. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789004260160 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Intercultural communication.<br/>Business communication.<br/>Customer relations.<br/>Communication in marketing.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>P94.6  / .M86 2015eb 
<br/><br/><label>Dewey Class. No.: </label>302.2