TY  - BOOK
AU  - De la O Hernandez-Lopez,Maria
AU  - Fernández-Amaya,Lucia
TI  - A multidisciplinary approach to service encounters
T2  - Studies in Pragmatics,
AV  - P94.6 .M86 2015eb
U1  - 302.2 23
PY  - 2015///
CY  - Leiden, The Netherlands
PB  - Koninklijke Brill
KW  - Intercultural communication
KW  - Business communication
KW  - Customer relations
KW  - Communication in marketing
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11055116
ER  -