VanDuinkerken, Wyoma, <br/><br/>
Leading libraries :  how to create a service culture / 
Wyoma vanDuinkerken and Wendi Arant Kasper. 
 - 1 online resource (186 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)<br/>Library personnel management.<br/>Leadership.<br/>Customer relations.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z711  / .V363 2015eb 
<br/><br/><label>Dewey Class. No.: </label>025.5