TY  - BOOK
AU  - VanDuinkerken,Wyoma
AU  - Kaspar,Wendi Arant
TI  - Leading libraries: how to create a service culture 
AV  - Z711 .V363 2015eb
U1  - 025.5 23
PY  - 2015///
CY  - Chicago, [Illinois]
PB  - ala editions, an imprint of the American Library Association
KW  - Public services (Libraries)
KW  - Library personnel management
KW  - Leadership
KW  - Customer relations
KW  - Electronic books
N1  - Includes bibliographical references and index; Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11066807
ER  -