Hernon, Peter, <br/><br/>
Assessing service quality :  satisfying the expectations of library customers / 
Peter Hernon, Ellen Altman, Robert E. Dugan. 
 - Third edition. 
 - 1 online resource (233 pages) :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--Evaluation.<br/>Public services (Libraries)--Evaluation.--United States
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>Z711  / .H476 2015eb 
<br/><br/><label>Dewey Class. No.: </label>025.5