TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen
AU  - Dugan,Robert E.
TI  - Assessing service quality: satisfying the expectations of library customers 
AV  - Z711 .H476 2015eb
U1  - 025.5 23
PY  - 2015///
CY  - Chicago, [Illinois]
PB  - ala editions, an imprint of the American Library Association
KW  - Public services (Libraries)
KW  - Evaluation
KW  - United States
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11066813
ER  -