TY  - BOOK
AU  - O'Sullivan,Larry
TI  - Client service excellence: the 10 commandments 
AV  - HF5415.5 .O88 2010eb
PY  - 2010///
CY  - Randburg, Republic of South Africa
PB  - Knowres Publishing
KW  - Customer relations
KW  - Management
KW  - Customer services
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11082491
ER  -