Enhancing customer experience in the service industry :  a global perspective / 
edited by Levent Altinay and Surya Poudel. 
 - 1 online resource (283 pages) 
<br/><br/>Includes bibliographical references at the end of each chapters. 
<br/><br/><label>ISBN: </label>9781443886192 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Service industries--Customer services.<br/>Service industries--Case studies.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .E543 2015eb 
<br/><br/><label>Dewey Class. No.: </label>658.812