TY  - BOOK
AU  - Altinay,Levent
AU  - Poudel,Surya
TI  - Enhancing customer experience in the service industry: a global perspective 
AV  - HF5415.5 .E543 2015eb
U1  - 658.812 23
PY  - 2015///
CY  - Newcastle upon Tyne, England
PB  - Cambridge Scholars Publishing
KW  - Customer services
KW  - Management
KW  - Service industries
KW  - Case studies
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11216006
ER  -