TY  - BOOK
AU  - Maara, Juliet Wambui
TI  - An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) 
PY  - 2017///
CY  - Nairobi
PB  - Daystar University
KW  - Customer services
KW  - Quality control
KW  - Customer satisfaction
N1  - A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing; Includes bibliographical references
ER  -