TY - BOOK AU - Mwiti, Purity Makena TI - Effects of change management process on organizational performance: a case of National Bank of Kenya PY - 2017/// CY - Nairobi PB - Daystar University KW - Organizational change KW - Management KW - Organizational effectiveness N1 - A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Strategic Management; Includes bibliographical references ER -