Allen, Jennifer M., Administration and management in criminal justice : a service quality approach / Jennifer M. Allen, University of North Georgia; Rajeev Sawhney, Western Illinois University. - 2nd ed - Los Angeles : SAGE 2015 - xiv, 544 p . : ill ; 23 cm Includes bibliographical references and index. ISBN: 9781483350707 (pbk. : alk. paper) 1483350703 (pbk. : alk. paper) LCCN: 2014008565 Subjects--Topical Terms: Criminal justice, Administration of.Leadership.Police administration. Dewey Class. No.: 364.068