Kahiu, Teresa N. <br/><br/>
The effectiveness of customer retention strategies adopted by Kenya Commercial Bank:  a case of Nairobi central business district 

 - Nairobi  Daystar University  2015 
 - xi,, 82 p. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking--Customer services