TY  - BOOK
AU  - Pupo,Raul
ED  - ebrary, Inc.
TI  - America's service meltdown: restoring service excellence in the age of the customer 
AV  - HF5415.5 .P87 2010eb
U1  - 658.8/12 22
PY  - 2010///
CY  - Santa Barbara, Calif.
PB  - Praeger/ABC-CLIO
KW  - Customer services
KW  - United States
KW  - Customer relations
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references (p. [155]-160) and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/daystar/Doc?id=10448462
ER  -