TY - BOOK AU - Doellgast,Virginia Lee ED - ebrary, Inc. TI - Disintegrating democracy at work: labor unions and the future of good jobs in the service economy AV - HE8789.U6 D64 2012eb U1 - 331.88/11000943 23 PY - 2012/// CY - Ithaca PB - ILR Press KW - Call centers KW - United States KW - Germany KW - Telecommunication KW - Employees KW - Labor unions KW - Service industries workers KW - Industrial management KW - Employee participation KW - Electronic books KW - local N1 - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2011; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/daystar/Doc?id=10533661 ER -