TY  - BOOK
AU  - Reason,Ben
AU  - L�vlie,Lavrans
AU  - Flu,Melvin Brand
AU  - Lai,Wendy
AU  - Gates,Melissa
AU  - Leeuvan,Wendy Van
TI  - Service design for business: a practical guide to optimizing the customer experience 
AV  - HF5415.5 .R435 2016eb
U1  - 658.8/12 23
PY  - 2016///
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - Customer services
KW  - Customer relations
KW  - Electronic books
N1  - Includes index
UR  - http://site.ebrary.com/lib/daystar/Doc?id=11137214
ER  -