Kurvinen, Matti,  1961- <br/><br/>
Warranty fraud management :  reducing fraud and other excess costs in warranty and service operations / 
Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy. 
 - 1 online resource (402 pages). 
 - Wiley & SAS Business Series .
 - Wiley and SAS business series. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781119239703 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products.<br/>Warranty.<br/>Products liability.<br/>Sales management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.157  / .K878 2016eb 
<br/><br/><label>Dewey Class. No.: </label>658.4/73