Measuring the performance of public services principles and practice / [electronic resource] :
Michael Pidd.
- Cambridge ; New York : Cambridge University Press, 2012.
- xv, 316 p.
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Public administration--Management. Public administration--Management--Evaluation. Public administration--Evaluation.