TY  - BOOK
AU  - Koskei, Anne
TI  - The effect of relationship management on customer satisfaction : : a survey of Kenya Airways' corporate customers in Nairobi 
PY  - 2014///
CY  - Nairobi
PB  - Daystar University
KW  - Customer relations
KW  - Management
N1  - A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing and Strategic Management; Includes bibliographical references
ER  -