Mulwa, John Nzivo <br/><br/>
The exploration of the customer relationship management model and its impact on business competitive edge:  a case study of Express Connection Limited / 
John Nzivo Mulwa 
 - Nairobi  Daystar University  2013 
 - xi, 67 p. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change<br/>Decision making