TY  - BOOK
AU  - Busolo, James M.
TI  - Evaluating customer satisfaction in the use of social media for customer service: a case of Safaricom Limited 
PY  - 2019///
CY  - Nairobi
PB  - Daystar University
KW  - Internet marketing
KW  - Social media
KW  - Branding (Marketing)
N1  - Includes bibliographical references
ER  -