TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management [accompanied by a CD-ROM that contains supplementary information]: operations, strategy, and information technology 
SN  - 0071244409
AV  - HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5HD9980.5 .F549 2006.F549.F549.F549.F549.F549.F549.F549.F549.F549.F549.F549.F549.F549.F549
U1  - 658 21
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and indexes
ER  -