TY - BOOK AU - Githui, Dorothy Muthoni TI - Influence of social media marketing strategies on customer satisfaction in the telecommunications industry: a case of Safaricom PLC, Kenya AV - HF5415.1265.G58 2019 PY - 2019/// CY - Nairobi PB - Daystar University KW - Internet marketing KW - Social media N1 - A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfilment of the requirements for the degree of Master in Business Administration in Marketing ER -