TY  - BOOK
AU  - Mulinge, Lillian
TI  - Effects of social customer relationship management on loyalty: a case of Kenyatta University postmodern library Safaricom subscribers
AV  - HF5415.5.M85 2021 
PY  - 2021///
CY  - Nairobi
PB  - Daystar University
KW  - Customer relations
KW  - Management
N1  - A thesis presented to the School of Communication of Daystar University Nairobi, Kenya In partial fulfillment of the requirements for the degree of Master of Arts in Communication
ER  -