TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 0670883395 (alk. paper)
AV  - BF637.S76 1999 
PY  - 1999///
CY  - New York, N.Y.
PB  - Viking
KW  - Interpersonal communication
KW  - Case studies
ER  -