Schonberger, Richard.

Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger. - New York : London : Free Press ; Collier Macmillan Publishers, c1990. - ix, 349 p. : ill. ; 24 cm.

Includes bibliographical references and index.

0029279917 : $29.95

89077552


Industrial management.
Organizational effectiveness.

HD58.9 HD58.9 / .S36 1990 / .S36

658.8