Schonberger, Richard. Building a chain of customers : linking business functions to create the world class company / Richard J. Schonberger. - New York : London : Free Press ; Collier Macmillan Publishers, c1990. - ix, 349 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0029279917 : $29.95 LCCN: 89077552 Subjects--Topical Terms: Industrial management.Organizational effectiveness. LC Class. No.: HD58.9 HD58.9 / .S36 1990 / .S36 Dewey Class. No.: 658.8