TY - BOOK AU - Muchiri, Monicah Wambui TI - Relationship between distribution channel innovations and customer satisfaction in the telecommunication industry in Kenya: a case of safaricom plc AV - TK5103.7.K4M83 2023 PY - 2023/// CY - Nairobi PB - Daystar University KW - telecommunication KW - marketing N1 - A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing and Strategic Management ER -