TY  - BOOK
AU  - Menschner,Philipp
TI  - A service engineering method for knowledge-intense person-oriented services
T2  - Research on IT/Service/Innovation/Collaboration
AV  - HD9696.67.A2 .M467 2015
U1  - 004.0687 23
PY  - 2015///
CY  - Kassel, Germany
PB  - kassel university press
KW  - Computer service industry
KW  - Computer industry
KW  - Customer services
KW  - Electronic books
N1  - Includes bibliographical references
UR  - http://ebookcentral.proquest.com/lib/daystar-ebooks/detail.action?docID=4386676
ER  -