Crosby, Philip B. <br/><br/>
Quality without tears :  the art of hassle-free management / 
by Philip B. Crosby. 
 - New York :  Plume,  c1984. 
 - ix, 205  p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0452256585 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance.
<br/><br/><label>LC Class. No.: </label>TS156.6  / .C764