TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears: the art of hassle-free management 
SN  - 0452256585
AV  - TS156.6 .C764
PY  - 1984///
CY  - New York
PB  - Plume
KW  - Quality assurance
N1  - Includes bibliographical references and index
ER  -