Makanga, Margaret Njeri. <br/><br/>
A survey of conflict management strategies used by managers in selected private sector service organizations in Nairobi / 
by.Margaret Njeri Makanga. 
 - Nairobi :  Daystar,  c2006. 
 - 131p. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.<br/>Negotiation.
<br/><br/><label>LC Class. No.: </label>HM136  / .M353