TY  - BOOK
AU  - Makanga,Margaret Njeri
TI  - A survey of conflict management strategies used by managers in selected private sector service organizations in Nairobi
AV  - HM136 .M353
PY  - 2006///
CY  - Nairobi
PB  - Daystar
KW  - Conflict management
KW  - Mediation
KW  - Negotiation
N1  - Includes bibliographical references
ER  -