Bell, Chip R. <br/><br/>
Magnetic service / 
by Chip R. Bell and Bilijack R. Bell. 
 - San Francisco :  Berrett-Koehler,  c2006. 
 - 169 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1576753751 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B435