TY  - BOOK
AU  - Bell,Chip R.
AU  - Bell,Bilijack R.
TI  - Magnetic service
SN  - 1576753751 :
AV  - HF5415.5 .B435
PY  - 2006///
CY  - San Francisco
PB  - Berrett-Koehler
KW  - Consumer satisfaction
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -