TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 0131989375 :
AV  - HF5415.5 .H2897
PY  - 2007///
CY  - New Jersey
PB  - Prentice-Hall
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -