Monitoring, measuring and managing customer service /
by. Gary S. goodman.
- ed.
- California : Jossey-Bass, c2000.
- xiii, 166 p.
Includes bibliographical references and index.
0787951390 :
Customer services--Evaluation--Handbooks, manuals, etc. Customer services--Management--Handbooks, manuals, etc. Customer services--Quality control--Handbooks, manuals, etc.