Bly, Robert W. <br/><br/>
The encyclopedia of business letters, faxes, and e-mail / 
Robert W. Bly & Regina Anne Kelly. 
 - Franklin Lakes, NJ :  Career Press,  c2009. 
 - 288 p. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>1601630292 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence--Handbooks, manuals, etc.<br/>Electronic mail messages--Handbooks, manuals, etc.<br/>Memorandums--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>HF5721  / .B59