Hill, Arthur V. The encyclopedia of operations management : a field manual and encyclopedic glossary of operations management terms and concepts / Arthur V. Hill. - ed. - Eden Prairie, MN : Clamshell Beach Press, c2010. - 360 p. Includes bibliographical references and index. ISBN: 0979310522 : Subjects--Topical Terms: Production management. LC Class. No.: HD30.15 / .H655