Rentz, Kathryn. <br/><br/>
Lesikar's business communication :  connecting in a digital world / 
Kathryn Rentz, Marie E. Flatley and Paula Lentz. 
 - 12th ed. 
 - New York :  McGraw-Hill,  c2011. 
 - xxvii, 657p :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071220972 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Commercial correspondence.<br/>English language--Business English.
<br/><br/><label>LC Class. No.: </label>HF5721  / .L37