Ulmer, Robert R. <br/><br/>
Effective crisis communication :  moving from crisis to opportunity / 
Robert R. Ulmer, Timothy L. Sellnow, Mathew W. Seeger. 
 - 2nd ed. 
 - Los Angeles :  SAGE,  2011. 
 - xvii, 239 p :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412980340 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Communication in organizations.<br/>Crisis management.<br/>Emergency management.
<br/><br/><label>LC Class. No.: </label>HD49  / .U44