TY  - BOOK
AU  - Ulmer,Robert R.
AU  - Seeger,Mathew W.
AU  - Sellnow,Timothy L.
TI  - Effective crisis communication: moving from crisis to opportunity 
SN  - 9781412980340 :
AV  - HD49 .U44
PY  - 2011///
CY  - Los Angeles
PB  - SAGE
KW  - Communication in management
KW  - Communication in organizations
KW  - Crisis management
KW  - Emergency management
N1  - Includes bibliographical references and index
ER  -