Harris, Elaine K. <br/><br/>
Customer service :  a practical approach / 
Elaine K. Harris. 
 - 6th ed. 
 - Boston :  Pearson,  2013. 
 - xv, 175 p :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780132974349 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H2897