TY  - BOOK
AU  - Harris,Elaine K.
TI  - Customer service: a practical approach 
SN  - 9780132974349 :
AV  - HF5415.5 .H2897
PY  - 2013///
CY  - Boston
PB  - Pearson
KW  - Customer service
N1  - Includes bibliographical references and index
ER  -