TY  - BOOK
AU  - Kipchirchir,Kili Sydney
TI  - Customer service skills for corporate communication: a case study of KENCALL EPZ ltd 
AV  - HF5415.5 .K57
PY  - 2011///
CY  - Nairobi
PB  - Daystar University
KW  - Customer service
N1  - A thesis presented to the school of Communication, Languages and Performing Arts of Daystar University in partial fulfilment of the requirements of the degree of Masters of Arts in Communication; Includes bibliographical references and index
ER  -