Kariuki, Eunice Mwihaki. <br/><br/>
The role of strategic human resource practices on provision of quality customer service in the banking industry :  a case of Kenya Commercial Bank / 
Eunice Mwihaki Kariuki. 
 - Nairobi, Kenya :  Daystar University,  2013. 
 - xii, 136 p. 
<br/><br/> A project report presented to the School of Business & Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirement for the degree of Master of Business Administration in Strategic Management. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human resource practices.<br/>Quality customer service.
<br/><br/><label>LC Class. No.: </label>HF5549.2  / .K37