Onyango, Francis Otieno. <br/><br/>
The effect of call centers on bank performance in Kenya :  a case study of Barclays Bank Kenya / 
Francis Otieno Onyango. 
 - Nairobi, Kenya :  Daystar University,  2013. 
 - xi, 82 p. 
<br/><br/> A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Strategic Management. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bank management.<br/>call centers.
<br/><br/><label>LC Class. No.: </label>HG1615  / .O59