TY  - BOOK
AU  - Onyango, Francis Otieno.
TI  - The effect of call centers on bank performance in Kenya: a case study of Barclays Bank Kenya 
AV  - HG1615 .O59
PY  - 2013///
CY  - Nairobi, Kenya
PB  - Daystar University
KW  - Bank management
KW  - call centers
N1  - A thesis presented to the School of Business and Economics of Daystar University Nairobi, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Strategic Management
ER  -