TY  - BOOK
AU  - Fern-Banks,Kathleen
TI  - Crisis communications: a casebook approach 
SN  - 0805857737
AV  - HD59 .F37
PY  - 2007///
CY  - New Jersey, London
PB  - Lawrence Erlbaum Associates
KW  - Advertising--Case studies
KW  - Crisis management--Case studies
KW  - Public relations--Management--Case studies
N1  - Includes bibliographical references and index
ER  -