Harris, Elaine K. Customer service : a practical approach / Elaine K. Harris. - 6th ed. - Boston : Pearson, 2013. - xv, 175 p : ill ; 26 cm. Includes index. ISBN: 9781292040356 LCCN: 2011030926 Subjects--Topical Terms: Customer services. LC Class. No.: HF5415.5 / .H28 Dewey Class. No.: 658.8/12